Terms and conditions

Definitions

The following definitions apply for the Terms and Conditions for Autosleepers.

  • Autosleepers is a division of the Roveland Pty Ltd group.
  • The travel agent is referred to as the Agent.
  • The Client is also referred to as the hirer(s)

Rental period

Day one of the rental is the day the vehicle is collected by the customer from ASC. The last day of the rental is the day the vehicle is returned to Autosleepers regardless of what time of the day.

Rental duration

Minimum rental period is four days. Longer at some peak times.

Early returns or credits

There is no refund or credit given for early returns. Hirers are charged for the time they book the vehicle NOT for the time it is used. If a vehicle is left at a place different than that stated as the return address collection charges will apply. If the vehicle is left at a different city other than that stated as the return city the full cost of recovery will apply.

Late returns

If a vehicle has not been returned by 4pm on the last Rental Day (3pm for Brisbane), our office will close and you will be charged another rental day. If you are running late and still wish to return your vehicle you must ring the office ( 1800 226 737 ) An hourly rate of $45.00 will apply for waiting.

An extension of your rental hire can only be arranged and authorised by head office. Please call 1800 226 737. This will depend on future bookings and availability.

Condition of vehicle on return

Autosleepers reserve the right to hold the bond if a vehicle is returned in a dirty condition. The bond will be returned after the vehicle has been cleaned and checked for damage. A cleaning fee may be applied to vehicles returned in a dirty condition.

Flyscreens on windows

You will note that there are flyscreens on some of the windows. You must ensure you close these windows before driving to avoid the flyscreens being broken. They are there for your own comfort.

One way rentals

All one way rentals and respective charges must be arranged in advance of rental commencing. If a vehicle is returned to a different address from that stated on the Rental Agreement Autosleepers will charge $ 45.00 per hour to retrieve the vehicle.

Who can drive the vehicle?

Anyone listed on the Rental Agreement at the start of the Rental may drive the vehicle. More than one driver may be listed. A driving licence must be shown (ie. national licence valid in Australia) Driving by an unauthorised person will result in a termination of all insurance cover.

No extra driver fees apply.

Equipment

All cutlery, crockery, linen, pillows and sleeping bags are provided FREE of charge. Autosleepers reserve the right to charge for lost or broken items.

Babies and children

Use and suitability of baby and booster seats are the hirer's responsibility. If you require one for your rental you must request this at the time of booking.

Cancellations

A $55 administration fee applies for cancellations and admin.

If cancelled within 30 days of start date: The deposit

If cancelled within 14 days of start date: 50 % of gross rental

If cancelled on start day or No show: 100 %

If vehicle is returned early: No refund for remaining days

Valuables

Autosleepers assumes no liability for any valuables left in the vehicle or stolen from the vehicle. Autosleepers advises not to leave valuables inside the vehicle when the vehicle is left unattended Autosleepers further advise that whilst staying in or near cities you stay at a caravan park and use public transport in and out of the city. Please note that damage to windows and locks due to a break in is to be paid by the hirer.

Vehicle substitutions

Autosleepers reserves the right to upgrade the hirer to a higher rate vehicle at no extra cost. Should a lower rated vehicle be offered our responsibility is limited to a refund of the difference in the daily rate of the two vehicles.

Reservation deposit

A minimum deposit will be required to reserve your booking. A vehicle will not be held until a deposit has been paid. Longer term bookings will attract a 10% deposit.

Rental payment

The full balance of the rental will be required at the start of the rental. Payable by cash, mastercard, or visa. Personal, company and bank cheques will not be accepted on the day of pick-up. These must be arranged 14 days prior to the start of the rental.

Taxes

All Government taxes applicable will be taken at the start of the rental.

Exchange rate / Currency Variations

All payments must be made in Australian Dollars. Autosleepers does not accept liability for variances in the exchange rate.

Road restrictions

No vehicle is allowed on an unsealed road. Any travel on an unsealed dirt, grass or gravel road will void all insurance cover and all damage costs will be paid by the renter.

Animals and pets

Animals and Pets are not allowed to travel inside the vehicle. Any violation of this rule will result in the insurance becoming void and the vehicle bond will be held.

Repairs

All our vehicles are maintained and serviced to the highest standard. However this does not prevent the occasional mechanical malfunction. Minor mechanical repairs of up to AUD$50 may be carried out without authorisation.

Any repair costing in excess of $50 must be reported to us immediately on 02 9547 0100. We will approve repairs provided the renter was not responsible for the damage. All receipts for repairs must be given to Autosleepers for proof of payment. Autosleepers are limited to paying downtime only whilst the vehicle is in repair.

Malfunctions of items other than mechanical ie air-conditioning or conversion equipment are not considered as mechanical breakdowns and no downtime will be paid.

Please note we only fit and accept Bridgestone Tyres.

On the road assistance

Any problems associated with your vehicle including equipment failure must be reported to Autosleepers within 24 hours. We do not accept any liability for claims after this time period. Our contact information is on the front of the Rental Agreement.

Vehicle maintenance

Our vehicles are late models and maintained to the highest standard. However it is necessary for the hirer to check all fluid levels and tyre condition during their rental on a daily basis. This includes a daily check of:

Engine Oil and water level

Engine Water Level - both the radiator and radiator overflow bottle.

Brake fluid level

Water level in ALL Batteries

Failure to check these will result in the hirer being responsible for any damage to the engine or other parts of the vehicle associated with a daily check.

Customer responsibility

Joint hires and drivers listed on the Rental Agreement are responsible for all the Terms and Conditions listed in these explanation notes and the terms listed on the reverse of the Rental Agreement. Autosleepers suggest the Terms and Conditions are read carefully, by entering into this rental agreement you authorise Autosleepers to debit your credit card or security bond with the following:

  • All charges as per the Rental Agreement
  • All charges in respect of parking, speeding and any other traffic infringements incurred during the time you have hired the vehicle. This includes an administration fee for processing the traffic infringement into the customer's name.
  • All loss or damage to the vehicle up to the value of the security bond* Please see notes on "Damage to vehicle"
  • All costs in the event of loss or damage to the vehicle and third party property will apply if any of the Terms and Conditions of the Rental Agreement have been breached.
  • The fuel tank and gas tank should be FULL on return.

Any damage to interior conversion or equipment items will be charged for. Labour rate is $45.00 per hour.

Rental bond

A refundable Security Bond is required at the start of the rental as security. This can be paid in cash or credit card (only MasterCard or Visa)  This does not include GST. If the bond is withheld due to damage then GST must be applied at the current rate.

The bond is fully refunded provided the vehicle is returned on time, undamaged, with fuel and gas tanks full. Refill charges will apply for Autosleepers to refill fuel or gas. The vehicle must be returned in a clean condition with toilet and waste tank (where applicable) empty or a cleaning fee will be charged. If it is suspected the vehicle has been driven off road, or the vehicle is too dirty to check for damage, the bond will be held until a complete inspection of the vehicle has been carried out. If no damage is found then the bond is refunded in full, less any cleaning charges due.

The Renter is also responsible for all parking fines, speeding fines and other driving offences during the duration of their rental. Including administration costs in respect to traffic infringements.

Insurance and accidents

Your insurance excess is the security bond and will be withheld in the event the vehicle is involved in an accident. Autosleepers require as much information to be written down as possible. In particular please take photo's of the scene where possible BEFORE moving the vehicle(s).

Towing charges will apply after an accident in the event the vehicle is undrivable.

Autosleepers reserves the right to have a vehicle returned to its nearest office location after an accident with all towing costs to be paid by the renter. The excess is charged for each accident.

All Third Party Personal Injury Insurance is covered by our compulsory vehicle registration. Autosleepers reserves the right not to replace a vehicle after an accident.

Damage to vehicle / loss of the vehicle

The following costs / damages are to be paid in full by the hirer:

  • Windscreen
  • Tyres
  • Roof damage (where the vehicle has been damaged above the top of the windscreen)
  • Under-body damage
  • Towing after an accident

All loss of or damage to the vehicle where:

  • I have left the vehicle unlocked or left the keys inside the vehicle.
  • I have not kept the key secure and under my personal control.
  • The vehicle is totally or partly immersed in water regardless of the cause.
  • I have failed to maintain all fluid levels.
  • I have failed to check engine oil, radiator water and battery levels every day.
  • I have driven the vehicle with low fluid levels.
  • I have driven the vehicle with no fan belt, or radiator cap.
  • I have driven the vehicle in a dangerous manner.
  • I have broken any of the Terms or Conditions.
  • The daily rate for the period the vehicle is off fleet for accident repairs (demurrage) loss of bond in full where the cost of repair exceeds the value of the bond.
  • I have broken any road rules

Where the damage is less than that of the bond a refund will be issued after the vehicle has been fully repaired.

All recovery costs will be in addition to the security bond in the event the vehicle is undrivable after an accident.

All towing costs and security bond may be refunded in the event damages can be claimed from a third party.